Core service 02

A real person is watching it right now.

Most camera systems are a recording nobody opens until after the loss. Ours is a room in Vancouver where licensed officers watch your site live, confirm what the AI flagged, and speak to the intruder before anything is taken.

NEXO OPS · VANCOUVER · WALL 03 LIVE
Nexo operators monitoring a live camera wall PERSON 98% PERSON 96% VEHICLE 94%
The first sixty seconds

What happens between the
trigger and the response.

0:00TRIGGER

Analytics flag movement

On-camera AI separates a person or vehicle from rain, headlights, branches and wildlife — the four things that make untuned systems cry wolf all night.

0:04ON SCREEN

It lands on an operator's wall

The feed jumps to the front of a licensed screening officer, with the triggering clip and every adjacent camera already queued beside it.

0:15VERIFY

A human decides

This is the step that separates monitoring from recording. A trained person judges intent — a contractor arriving early is not an intruder, and no algorithm reliably knows the difference.

0:30INTERVENE

The voice goes down

The operator speaks through the on-site speaker and describes the person by clothing and position. Being seen and named, live, ends most incidents on the spot.

0:60ESCALATE

Authorities and you, together

If they stay, police are called with a verified, in-progress report — which is dispatched very differently from an unverified alarm — and your contact is briefed on the same line.

AFTEREVIDENCE

The file is waiting for you

Timestamped footage, the operator's log and the actions taken are packaged into one incident report — ready for police, insurers or counsel without anyone scrubbing through hours of video.

Inside the centre

Three jobs, running
at once, all night.

Live camera wall inside the operations centre

Continuous eyes, not periodic checks

Cameras stream into the centre around the clock. Officers work assigned walls with AI pre-filtering the noise, so attention lands on the handful of frames that matter instead of being spread thin across hundreds that do not.

  • Every site, every hourNo gaps at shift change, no unmonitored windows
  • Health-checked feedsA camera that drops offline raises its own alarm
  • Scheduled by riskTighter rules overnight, relaxed during working hours
AI analytics verifying a detection

The false-alarm problem, solved properly

Untuned motion detection is why so many businesses stop answering their own alarms. We tune detection zones against your site's real traffic, then put a person in front of every remaining alert — so what reaches you has already survived two filters.

  • Zones tuned on siteSet against your real traffic, not factory defaults
  • Human confirmationAn officer confirms intent before anything escalates
  • Fewer needless call-outsYou stop paying for responses to weather and wildlife
Two-way audio intervention from the centre

Intervention while it is still preventable

A verified intrusion gets a live voice-down first, because being described out loud by someone watching is startlingly effective. If that does not end it, police are called with a confirmed in-progress report and you are briefed at the same time.

  • Live two-way audioA named description, not a recorded siren
  • Verified police dispatchConfirmed incidents are prioritised differently
  • Same-night reportFootage, log and actions packaged for you
<0sFrom trigger to a verified human decision
0Cameras under live monitoring across BC
0Licensed screening officers on rotation
0Days of searchable footage retained
Afterwards

Evidence you can
actually use.

The value of footage collapses if nobody can find the right ninety seconds of it. Every incident we handle arrives assembled.

01 — RECORD

Full-HD, court-admissible

Continuous recording at a resolution that holds up when it matters — readable faces, plates and timestamps, in a format police and insurers accept without argument.

02 — FIND

Searchable by event

Indexed by time, camera and detection type, so pulling the clip of a specific vehicle at the gate on a specific night takes a moment rather than an afternoon.

03 — HANDLE

PIPEDA-compliant throughout

Access is logged, retention is defined, and footage is handled to Canadian privacy law by a ULC-S301 certified centre — which is also what your insurer expects to see.

Questions

Before you ask.

Often not. If your cameras are of workable resolution and reachable over the network, we can usually bring them onto monitoring as they are. Where a lens is genuinely not fit for verification we will say so, and any replacement is still carried at no upfront cost.
Yes. Vancouver, staffed by licensed BC screening officers, ULC-S301 certified. Your footage is handled under Canadian privacy law rather than being routed to an offshore queue.
Two filters. Analytics discard weather, wildlife and headlights, and an officer confirms intent on everything that survives that. You are contacted for incidents, not for events — and you set the escalation rules for who is called when.
Yes. You keep live and recorded access from your phone or desktop. The difference is that you are no longer the only one looking, and you are not the person who has to notice at 3am.
A flat monthly fee based on camera count and how the site is used, with nothing upfront for equipment or installation. It is consistently a fraction of a staffed guard post, which is the comparison most customers are actually making.
On existing, reachable cameras it can be days. Where hardware needs installing, most sites are live within a week of the site visit — and mobile units can cover the gap in the meantime.
Free site visit · no obligation

Put someone on the
other end of the camera.

A certified consultant reviews your existing system, shows you what is currently unwatched, and quotes a flat monthly figure. Free, with no obligation.

ULC-S301 certified PIPEDA compliant Vancouver monitoring centre